At HEAT AGAIN LTD, we deliver and install your stoves, pellets, and firewood throughout Europe. Thanks to our efficient logistics network and our team of experts, we guarantee a complete service tailored to your needs.
We deliver across Europe, including: France, Spain, Italy, Portugal, Germany, Austria, the Netherlands, Belgium, Sweden, Switzerland, and the United Kingdom.
Delivery Times
Wood stoves and pellet stoves
Delivery within 3 to 5 business days after order and payment validation.
A technician will contact you to schedule an installation date.
Pellets and firewood
Shipping within 3 to 5 business days after order confirmation.
We commit to scheduling delivery within a maximum of 10 business days.
Stove Installation Service
In addition to delivery, our technical team provides professional installation to ensure proper and safe operation of your stove.
-
Custom installation by qualified professionals
-
Personalized appointment scheduling
-
Compliance and safety checks after installation
Heavy Vehicle Accessibility
We use specialized trucks to transport stoves, pellets, and firewood. Please ensure:
-
Road accessible for 19-ton trucks
-
Minimum street width: 4 meters
-
For specific areas (dead ends, restrictions, etc.), please contact us to assess feasibility
Trucks and Equipment
Our trucks are equipped to ensure safe transport:
-
Curtain-sided trucks with tail lift (payload: 9 tons)
-
Pallet trucks and moffett forklifts for handling and installation
Why Choose HEAT AGAIN LTD?
-
Reliable delivery across Europe
-
Professional stove installation ensuring safety and performance
-
Dedicated customer service
📦 Order preparation and tracking
Once your payment is confirmed:
-
Your order is carefully prepared
-
You receive a shipping confirmation email with a tracking link
🏠 Delivery address
Please carefully check your delivery address when ordering.
HEAT AGAIN LTD cannot be held responsible for incorrect or incomplete addresses.
If a parcel is returned due to an incorrect or unclaimed address:
-
Reshipping costs will be charged to the customer
❌ Failed deliveries
If you are absent at the time of delivery:
-
A delivery notice may be left
-
A new delivery attempt or pickup option will be offered
After several unsuccessful attempts, the parcel will be returned and additional fees may apply.
🔁 Returns and refunds
Return conditions
You have 14 days after receiving your order to request a return.
Products must be:
-
New, unused, and in their original packaging
Return costs are at your expense unless the product is defective or we made an error.
Return procedure
Contact our customer service: info@biochauff.com
We will provide the return address and instructions.
After inspection, refund or exchange will be processed within 7 business days.
📦 Damaged or lost goods
If your parcel arrives damaged or incomplete:
-
Contact us within 48 hours with photos and your order number
In case of confirmed loss, we will open an investigation with the carrier and offer replacement or refund.
🤝 Customer service
For any questions regarding delivery or returns, please contact us:
Email: info@biochauff.com